Subscription
Skip, delay, change your shipping date, update your card or cancel. All of it is self serve and none of it requires talking to anyone. You just need the right portal, and which one you use depends on where you placed your order.
It depends on where you checked out, not when. Open your order confirmation email and look at the link to view your order. If it points to blissta.co, use the Store Portal. If it points to try.blissta.co, use the Direct Portal.
If you log in and your subscription is not there, it is in the other portal. It has not been cancelled and you have not been charged twice. Check the second one before you assume anything, or just email us and we will find it.
Portal 1
For orders placed on blissta.co with a Blissta account. This is where most Methylene Blue, PainBloc and Soursop subscriptions live.
Portal 2
For orders placed through our direct checkout at try.blissta.co. Most Corvael bundle orders live here.
Email hello@blissta.co with the email address you ordered under and tell us what you want done. Cancel, pause, change the date, whatever it is. We will do it and confirm it in writing. We do not put people through a phone call to cancel and we do not stall.
Replies within one business day.
One last thing
If you are cancelling because it did not work, your 60 day money back guarantee may still be open. You do not need to cancel to claim it, and cancelling does not claim it. Email us and we will check the date on your order and refund it if you are inside the window.
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